2020 has certainly been a challenging year and I would like to thank all our staff who have done an incredible job since March. They have adapted to a variety of working conditions, remaining professional throughout, and have continued to deliver excellent customer service.
I would like to thank all our customers past and present, who have continued to support us, and it certainly has been busy. Despite having experienced severe delays in the industry, significant changes to lending criteria, we have arranged over 440 mortgages, of which half, have helped people move into their new home.
I am very proud of the relationship we have with our customers and introducers, many of whom have dealt with us for several years. We regularly receive praise and recommendations, and our team very much appreciate your kind words, especially during these difficult times.
I fear that the start of 2021 will be much the same and I would not be surprised if there is another lockdown, but we should all take comfort in knowing that the vaccine is ready for distribution.
Our office is now closed for the festive season, allowing our staff a well-deserved rest and some of the magic Christmas brings!
We look forward to hearing from you when we reopen on Monday 4th January. So whether you are thinking of moving, wanting to do home improvements, or simply save money on your mortgage, we will be here to help.
We cannot wait until we are able to see you in person, but for now, to keep everyone safe, we will continue to provide advice in the comfort of your own home, whether it be on the phone, via WhatsApp, Teams, Zoom or Facetime.
All it leaves me to do is to wish you and your loved ones a very merry festive season and it has never been more appropriate to wish everyone a happy, prosperous, and most of all a healthy 2021.
